How long will I have to wait for my order to be delivered?
Stored and Handled standard is to process and despatch an order at the latest, the day after it has been placed. Some items are made to order and therefore have a longer delivery period. We use a 72 hour delivery service as standard. We also offer a 48 hour express service. We will however send you an email (if an email address is given) to inform you of when your goods have been despatched and when they will be delivered. We cannot give you an indication of the time of the delivery as drivers' schedules change constantly throughout the day due to traffic and other circumstances beyond their control. We can only offer a next working day service for orders received before 1pm.
Can you deliver sooner than 48 hours?
Please contact us.
Can you deliver at weekends?
Sorry, but we do not offer weekend deliveries.
Can you deliver to offshore areas?
Stored and Handled deliveries extend to areas beyond the UK's mainland, including Northern and Southern Ireland, the Channel Islands, the Shetlands, the Isle of Wight and the Isle of Man. Delivery prices are subject to a surcharge and you will be informed of them at point of purchase. Please see our rates on our website.
Can deliveries be made to a different address from that listed on the invoice?
We can deliver to a separate address. We ask for a landline number to be provided in case we need to confirm the delivery details.
I have some damages with my delivery, what do I do?
If there is damage upon delivery you MUST make a note on the driver's delivery note and contact us with 48 hours of delivery so we can send out replacements as appropriate. If the delivery is extensively damaged you MUST reject the delivery, contact us with 48 hours and we can send out replacements.
Only part of my order has been delivered
In rare circumstances part of the order may become separated from the main goods. If this has happened please inform us by email at firstname.lastname@example.org
What if I want to return the item?
If the goods are undamaged and you chose to return them as they are unwanted, then they must be in their original packaging and as new condition. You will have to organise the return and cover the cost yourself. Once the items are inspected we will issue the refund.
Please quote your order number.